ASSA website not responding as expected

ASSA website not responding as expected

If the ASSA website does not respond correctly or freezes follow the steps below to fix the issue

  1. Log out of the ASSA website then login again (This refreshes your session)
  2. Try another web browser (Often the issue is browser specific)
    1. Google Chrome
    2. Mozilla Firefox
  3. If working in another browser:
    1. Check for Pop-up Blockers (Sometimes these stop pages from loading eg. tutorials
      1. Locate the Pop-Up Blocked notification
      2. Select "Always allow pop-ups and redirects from https://members.assa.com.au/"
      3. Then select Save or done
    2. Clear Caches and browsing history (This is specific to each browser and may be why the ASSA website will work in one browser but not another)

For more details on clearing caches and history see the links below

Google Chrome:

  1. Caches
  2. History

Mozilla Firefox:

  1. Caches and history

Microsoft Edge

  1. Caches and history
Apple Safari:
  1. Caches
  2. History

Sometimes you may see a loading symbol similar to images below. These icons are displayed to let you know content is being loaded.

If the page content does not load please ensure your browser is up-to-date or try another browser.

Loading Gear/Cog:

Loading Dots:


If these steps have not worked or you would like further assistance please contact our support team on 1300 131 014 


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